Yes, you may register with us via our website or our BWL app. After registration, you will be provided with a Member Code and Password to access our Online Store and EXS.

Click here to find out how to register with us!

You may reset your password with the following steps:

1. Click on "Forgot your password?"
2. Enter at least 2 of these information (your Member Code and/or NRIC/ID Number and/or Email/Mobile Number)
3. Click "Submit"
4. You will receive an OTP verification to your email/mobile number.
5. Upon successful verification, you will be prompted to set a new password for your EXS account.

image for reference

image for reference

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000] and we will get back to you within one (1) business day.

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000] and we will get back to you within one (1) business day.

Pass Holder

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000], to request for an update of residential address and pay-out region. We will get back to you within one (1) business day.

You will need to provide the documents below for the update.

1. A local mobile number; and
2. Any one of the following proof of local residence documents with a clear indication of your name and address:
   • Identity Document;
   • Bank statement;
   • Phone/Utility bill;
   • Other valid documents.

Upon successful update of your residential address, you will be able to start shopping with us on our Online Store!

Visitor

If you only intend to make a one-off purchase, you may do so physically in-store and bring along your identity document for verification purpose.

Purchases of our products may be restricted depending on your pay-out region. Cross-Region Purchase Policy* may apply.

* Cross-Region Purchase Policy

Online Store

Skin Care (DR’s Secret & Aestier)

• Purchase is not allowed.

Non-Skin Care

• Purchase is not allowed for products that are available in own region.
• Purchase is limited to maximum count of 20 for products that are not available in own region.

In-Store

Skin Care (DR’s Secret & Aestier)

• Purchase is allowed (maximum 3 per SKU).

Non-Skin Care

• Purchase is allowed for products that are available in own region (maximum 3 per SKU).
• Purchase is limited to maximum count of 20 for products that are not available in own region.

*Maximum purchase across all categories = 20 items (online + offline purchase) per region per calendar month.

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name and Member Code [e.g. AE00000000] and we will get back to you within one (1) business day.

Yes. However, you may only do so within the first seven (7) days of registering as a BWL member.

Kindly drop us an inquiry (select “Commission and Membership” under inquiry type) to our customer service team with your name and Member Code [e.g. AE00000000].

Although it is generally not permitted, you may still drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name and Member Code [e.g. AE00000000]. We will review and assess each case and get back to you with the outcome!

Membership can only be transferred to spouse, parent, or children.

For such request, kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name, Member Code [e.g. AE00000000] and reason for this change.

*For more detailed information, please refer to our members’ handbook in EXS > Resources.

We are sorry to see you leave! You may terminate your membership with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "Me" icon
3. Select "PROFILE"
4. Scroll down to Account Termination and Click "Request for account termination"
5. Complete all fields and Click "Terminate my account"

Using BWL Website

1. Log in to your EXS account provided
2. Select "MY ACCOUNT"
3. Scroll down to Account Termination and Click "Request for account termination"
4. Complete all fields and Click "Terminate my account"

Thereafter, our customer service team will notify you with the outcome.

Membership reinstatement is only applicable to inactive BBM or higher rank. You may reinstate your membership by dropping us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000], and we will get back to you within one (1) business day.

Unfortunately, products in your shopping cart are not automatically saved and will vanish once your EXS account is logged out. However, if you are a BWL App user, we have good news! We have a "Save your cart for next purchase" function in the App if you are unable to complete your purchases immediately! This checkbox can be found at the end of the checkout page and ticking it will save your cart for the next log in session.

Yes! We are glad to let you know that you are now able to shop on behalf of anyone as long as they are your downlines.

If you are unable to load the pages on our website either on PC or Smartphone, you may try the following steps:

1. Refresh the page once (please refrain from refreshing the page multiple times as this would eventually lock you out); or
2. Restart the browser; or
3. Clear Cache; or
4. Clear History.

If it is still not working, please proceed to use our BWL app.

Similarly, if you face any issues with our BWL App, you may try the following steps:

1. Clear Cache using the function in-app; or
2. Restart the App; or
3. Reinstall the App; or
4. Restart your device.

If all of the above on both platforms still do not work, you may drop us an inquiry (select "General" under inquiry type) to our customer service team with the following diagnostics information:

1. Member Code (e.g. AE00000000);
2. Brief description of issue(s) faced;
3. Platform(s) used (iOS/Android/PC);
4. Phone Model and app version.

We will get back to you within one (1) business day, thank you!

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our customer service team with the following diagnostics information:

1. Member Code (e.g. AE00000000);
2. Brief description of issue(s) faced;
3. Platform(s) used (iOS/Android/PC);
4. Phone Model and app version.

We will get back to you within one (1) business day, thank you!

You may access this information with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "Shop" icon
3. Swipe left/right on the banners above to view ongoing promotions

Note: You may even tap on each banner to view and add promotion products to the cart!

Using BWL App
You may access other important information (e.g. price list, member handbook and etc.) with the following steps:

1. Log in to your EXS account provided
2. Tap on the "EXS" icon
3. Swipe to the end on the row that shows "Dashboard" and tap on "Resources"

Note: You may also access the "Resources" page via the "Menu" icon at the bottom

Delivery timeframes include the packing of your order upon confirmation.

More about Standard Delivery:
We will deliver your online order to your shipping address via our assigned courier service.

More about Click & Collect:
Your order(s) will be processed and packed according to the chosen date and timeslot for self-collection.

Unfortunately, you will not be able to receive the online order(s) made the next day. Standard delivery will be made within 3 business days.

Alternatively, we recommend swinging by our BWL Dubai Regional Centre to make your purchase.

You will receive an SMS with a link once the order is out for delivery from Quiqup courier service, and you can track your order with the LIVE status of rider.

Our deliveries are from Monday to Saturday.

We deliver region-wide!

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] to our customer service team. We will get back to you within one (1) business day.

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] to our customer service team. We will get back to you within one (1) business day.

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] to our customer service team. We will get back to you within one (1) business day.

Yes you can!

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] to our customer service team. We will get back to you within one (1) business day.

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] to our customer service team. We will get back to you within one (1) business day.

We deliver only within United Arab Emirates.

Yes! Select your preferred date and timeslot under the self-collection option during check out.

You may then proceed to collect your online purchase at our BWL Dubai Regional Centre according to the chosen date and time after receiving your order confirmation.

The customer will get a message with a link once the order is out for delivery from Quiqup courier service and the customer can track their orders and see the live location status of the rider.

We are so sorry that your order hasn’t reached you.

Kindly drop us a call and/or send your inquiry (select "Shipping and Delivery" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx].

We will get back to you within one (1) business day.

We are so sorry for the order mix-up.

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx] within one (1) day upon receipt of your purchase.

We will get back to you within one (1) business day.

If your order(s) is/are made within the last 24 hours, do drop us an inquiry (select "Products and Order" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000] and Order number [e.g. AECB20xxxxxxxx].

We will get back to you within one (1) business day.

Please give us a chance to fix this – drop us an inquiry (select "Returns and Exchange" under inquiry type) within fourteen (14) days upon receipt of your purchase with the following information:

1. Member Code (e.g. AE00000000)
2. Your Order number (e.g. AECB20xxxxxxxx)
3. The product name of the defected item (e.g., DR’s Secret Toner)
4. Photo of the product, LOT number, expiry date and brief description of the issue
   [Note: Please attach and send this to us when our customer service team has replied to your query via email]

Our team will get back to you as soon as possible and assist you with an exchange/refund.

*Exchange(s) will be done in person over the counter at BWL Dubai Regional Centre.

For Online Purchases

We accept refund & exchanges under the following categories:

1. (a)Defective product;
2. (b)   If you change your mind about the product(s); and/or
3. (c)   Do not wish to proceed with the services offered.

You must reach out to us within fourteen (14) days upon receipt of your purchase should you wish to exchange or refund.

Kindly drop us an inquiry (select "Returns and Exchange" under inquiry type) to our customer service team with the following:

1. Member Code (e.g. AE00000000)
2. Online order number (e.g. AECB20xxxxxxxx)
3. Reason for exchange and/or refund

Condition of product(s)
Refund for option (a) – Kindly return the defective product(s) to us over the counter at our BWL Dubai Regional Centre.

Refund for options (b) & (c) – Should you change your mind about the product(s) and/or do not wish to proceed with the services offered, the product(s) purchased must be in saleable condition and returned in its original packaging with the original tax invoice.

Exchange
An exchange will be made within five (5) business days once we have confirmed the validity of the defected product(s).

Refunds & Processing time
Any refunds will be made via bank transfer and/or credit card refunds (depending on the initial mode of payment) within fourteen (14) days upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from you.

Any refunds made will be subjected to processing fees. These include:

1. An administration fee of AED90;
2. 5% original credit card charges calculated based on the returned products’ price; and
3. Actual shipping charges incurred.

All refunds will be made in Dirham Dollars.

For In-store Purchases

• - See our in-store exchange policy here

For online orders: We accept payment via Mastercard, Visa and EXS Wallet.

BWL does not have a direct installment plan in place with the banks at the moment. However, individual banks do offer installment plan(s). After you have cart out with your credit card, you can check with the issuance bank on the applicable installment plan(s).

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000]. We will get back to you within one (1) business day.

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our customer service team with your Member Code [e.g. AE00000000]. We will get back to you within one (1) business day.

You may access our products price list with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "EXS" icon
3. Swipe to the end on the row that shows "Dashboard" and tap on "Resources"

Using BWL Website

1. Log in to your EXS account provided
2. Select "Resources"

Click here to find out more on our store locations and operating hours.

Self-collection is only available at our BWL Dubai Regional Centre.

Yes you may, subjected to the availability of that days’ time slot. If the immediate time slot is not available, you will have to select the next desired time slot.

We accept payment via Cash, Mastercard, Visa and EXS Wallet.

All payments are made in Dirham Dollars.

In-store Exchange

We accept refund & exchanges under the following categories:

1. (a)Defective product;
2. (b)If you change your mind about the product(s); and/or
3. (c)Do not wish to proceed with the services offered.

You must reach out to us within fourteen (14) days from the date of in-store purchase.

Kindly drop us an inquiry (select "Returns and Exchange" under inquiry type) to our online store team with the following:

1. Member Code (e.g. AE00000000)
2. Invoice number (e.g. AECB20xxxxxxxx)
3. Reason for exchange and/or refund

Condition of product(s)
Refund for option (a) – Kindly return the defective product(s) to us over the counter at our BWL Dubai Regional Centre.

Refund for options (b) & (c) – Should you change your mind about the product(s) and/or do not wish to proceed with the services offered, the product(s) purchased must be in saleable condition and returned in its original packaging with the original tax invoice.

Exchange
An exchange will be made within five (5) business days once we have confirmed the validity of the defected product(s).

Refunds & Processing time
Any refunds will be made via bank transfer and/or credit card refunds (depending on the initial mode of payment) within fifteen (15) days upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from you.

Any refunds made will be subjected to processing fees. These include:

1. An administration fee of AED90; and
2. 5% original credit card charges calculated based on the returned products' price.

All refunds will be made in Dirham Dollars.

We're currently unable to reserve products in-store so we recommend swinging by ASAP to make your purchase!

We recommend that you start by completing a skin quiz on our website. You will receive a recommended routine at the end of the quiz and be assigned to a skin buddy (an independent sales rep and real user) who can further help to customise your skin care routine and guide you on how to use the products.

Yes, we highly recommend all users, especially new beginners to be attached to a Skin Buddy. The Skin Buddy is an independent sales representative and an experienced user of DR’s Secret who has used the products to achieve healthy glowing skin.

With good experience and product knowledge, the Skin Buddy is able to help you customise your skin care routines and guide you on product application to achieve the best results for your skin.

If you should feel lost or have any questions at any point in time, feel free to share with your Skin Buddy and work closely together to achieve your desired results.

In general, you should see noticeable improvements approximately 1 month after consistent application. Our skin cells require at least 28 days to go through a full renewal cycle (this period may extend with age) and we encourage consistent use for 3 to 6 months to see significant results.

Individual results may vary depending on your current skin condition. Those with more severe skin problems would need more time and those with a good skin foundation might notice results in a matter of weeks.

In the long run, you should be able to witness skin that is healthier and rejuvenated.

DR's Secret products are formulated to be suitable for most skin types. A Skin Buddy is recommended to help assess your skin and customise a skin routine that best suits your current skin condition.

If you are concerned about sensitivity, make sure to do a sensitivity test first by applying the product at the back of your ear or the inside of your arm to detect any signs of reaction or allergy. This can help reduce the chance of irritation. If you are allergic to certain ingredients, always check the product label.

During the use of products, if you experience any skin reactions, stop any intensive or treatment routine immediately and apply conditioning routine to soothe skin. If reactions persist or worsen, discontinue use immediately and seek medical advice.

Our skilled formulators pay meticulous attention to ensure the synergy between active ingredients so that they work in seamless harmony with your skin's natural processes. This means that products are formulated to work well with each other for complementary effects and boosted results.

For best results, we do not recommend mixing with other skin care brands and products, especially for beginners. You may also consider starting your routine with our starter kits.

Your skin buddy will also be able to quickly recognise the issue should any reaction occur and provide a quick solution. This process might be slowed down should other products be mixed into your routine as it might be difficult to determine the cause.

Yes, you may purchase individual products to try them out before committing to a full range.

For a start, we recommend that you try our Starter Kits and work towards a full routine from there. (We may also recommend the skin quiz if customer is based in SG)

If you would like a more complete experience, we recommend getting a more customised solution from your Skin Buddy (an independent sales representative and real user) who can further help to assess your skin and guide you on how to use the products.

Just like how our body weakens when we stop feeding it with sufficient nutrients, the condition of our skin will naturally decline without proper care and maintenance, or if skin care is stopped.

As our skin is constantly changing and adapting to our environment and age, we encourage you to follow a regular skin care routine with DR's Secret products to maintain the skin at its optimal condition.

Simply layer on each product immediately without waiting for the previous layer to dry. DR’s Secret products are formulated to be complementary to each other and there is no problem with layering them on one after another. You can even mix some of these products together as guided by your Skin Buddy.

The only exceptions are Sunscreen 5 and 5M as you will be able to apply them with greater ease when skin is less wet. After you have completed your daytime routine, allow your skin to absorb for a few minutes before applying sunscreen.

Our products are generally safe for pregnant women and we've had many pregnant ladies use our products. However, as each individual's condition is different and every pregnancy is unique, we will recommend that you check and get your doctor's opinion for a peace of mind. If you are allergic to or concerned about certain ingredients, always check the product label.

The skin area around the eye is delicate. Applying strong ingredients may cause irritation and too much nutrients around the eye area may cause excessive burden and promote the growth of fat granules (milia). We recommend to avoid using Moisturizer 6, Spot Serum 8 and Skinlight T3 around the eye area. We strongly recommend the use of Aestier Eye Cream, which is specially formulated for your eye area.

Care should be exercised when skin care products are used near the eye area. In case of accidental contact with the eye, rinse with plenty of water immediately.

Additional information:
Moisturizer 6: Rich and heavy texture may clog the delicate skin around the eye area and cause milia seeds.
Spot Serum 8: It contains active ingredients targeting blemish areas on the skin, which may cause irritation around the eye area.
Skinlight T3: It contains AHA and BHA which may cause irritation around the eye area.

The degree and rate of skin improvement varies with individuals. There are some customers that take longer to condition their skin. We recommend that if your skin is experiencing any feeling of discomfort, to stop the use of any intensive treatment routine and return to our Conditioning routine until your skin feels better. Do follow up closely with your Skin Buddy for help in customising your routine if you wish to continue using the products. If reactions persist or worsen, discontinue use immediately and seek medical advice.

You may refer to our website for more details on possible skin reactions that may be encountered during the skin improvement process: https://www.drs-secret.com/routine

When it comes to skin care formulation, in general it is not recommended to formulate peptides with acids as there may be destabilisation concerns from mixing these two ingredients for a prolonged period. However, for general skin care use, there is no issue with using peptides and products containing acids (for example Ascorbic Acid, Kojic Acid, Salicylic Acid) in layered applications (applying one after the other) or mixing them in your palm before applying onto the face due to the short contact time the products have with each other.

If this still worries you, you may consider to wait for a product to be fully absorbed into the skin before applying the next.

DR's Secret products are not formulated specifically for eczema skin conditions. There are some products in the range that can help to strengthen the skin barrier or soothe skin (e.g. Aqua Boost Serum 10, Moisturizer 6), which can help alleviate symptoms of mild eczema. Users with severe eczema may wish to opt for products that have been specially formulated for such conditions.

It is important for people with eczema skin to do a sensitivity test first as their skin is more sensitive. You can first apply the product at the back of your ear or the inside of your arm to detect any signs of reaction or allergy. This can help reduce the chance of irritation. If you are allergic to certain ingredients, always check the product label.

Other than product efficacy, product safety is also our top priority. You may refer to the article: Are DR's Secret products and ingredients safe? for details on how we ensure product safety from formulation to manufacturing to quality assurance.

No, we do not use ingredients containing hormones or steroids in our products.

Our products are tested annually by SGS Taiwan Ltd. for hormones, steroids and a panel of 300 odd western drugs to ensure that no contaminants are present in our product formulas.

DR's Secret products are focused on encouraging the skin's natural renewal process instead of providing a quick surface fix. That is why visible changes may be observed after a period of use. This period is dependent on the individual's current skin health and degree of skin damage, and thus varies.

Yes, DR's Secret products are safe to be used long term. Many of our users have been with us since the founding days of our brand and are still using DR's Secret products today.

Our products do not cause the skin to become thinner. As we age, our skin renewal rate slows down. DR's Secret products help to remove dead skin cells, oil and dirt that have accumulated on the skin surface, increasing skin renewal rate and uncovering natural skin glow.

Our customised routines also focus on delivering nourishment to the skin and strengthening your skin barrier. When used correctly, the routines help to keep the skin's normal exfoliating process active without thinning the skin.

No, DR's Secret ingredients are carefully selected from the best of nature and scientific innovation to provide safe and effective skin solutions that produce results.

It is important to stress that natural doesn't necessarily mean better. The source of an ingredient does not determine its safety profile. Factors such as quality and purity of ingredients, the dosage used, formula compatibility, the final product form need to be assessed as well.

While we select from high quality natural ingredients, synthetically-derived actives may be used when they could do better in delivering safety and performance.

Apart from being functional, we care about the skin care experience. Some of our products do contain fragrance or natural essential oils to enhance the user experience and make skin care more enjoyable. Always check the product label before use if you are allergic to certain ingredients.

The use of preservatives is dependent on the product formula and form. Any cosmetic products containing water would require a preservation system against bacteria contamination. This helps to guarantee product safety for human use and a reasonable shelf-life. Product formulas that do not contain water may not require preservatives.

The preservatives used in our formulas are safe and permissible for cosmetic use according to key regulations like the ASEAN Cosmetic Directive and European Commission. It is noteworthy that skin care products usually only require a small amount of preservatives to achieve sufficient protection.

Parabens are the most commonly used preservatives in cosmetics. They are added to the formula to prevent harmful microorganisms from harming the human body and ensuring product safety.

Numerous safety reviews on parabens have been conducted by Cosmetic Ingredient Review (CIR). In its latest review recently published in 2019, it was concluded that parabens can be used safely in cosmetics in present practices of use and concentration.

Additionally the composition used in our formulas are abiding to the regulations like ASEAN Cosmetic Directives and EU Commission. Please be assured that our product formulas are safe for use.

You may refer to the article: https://blog.drs-secret.com/2020/08/07/are-drs-secret-products-and-ingredients-safe/ for details on how we ensure product safety from formulation to manufacturing to quality assurance. Our products are tested annually by SGS Taiwan Ltd. for hormones, steroids and a panel of 300 odd western drugs to ensure that no contaminants are present in our product formulas. You may find the test reports of our products on the SGS website here: https://msn.sgs.com/vip_zone.aspx?cstno=MWVDWHU3WFZlL0ZXdjh6SmpKd1J4dz09

DR's Secret products do not contain any optical brightening agents. Optical brighteners are synthetic compounds that absorbs ultraviolet (UV) light and re-emit visible light by fluorescence. Such fluorescence is manifested as shine and luminance to the naked eye.

This same fluorescence property can also be observed usually in sunscreen agents and naturally occurring fluorescent substances. Our products do consist of plant extracts and sunscreen agents which exhibit inherent fluorescence properties and they may be captured during fluorescence testing. This is different from synthetic optical brighteners.

Please be assured that our formulas are compliant to regulations like the ASEAN Cosmetic Directive and European Commission and we only formulate with ingredients that are safe and permissible for cosmetic use.

DR's Secret products are developed and formulated in accordance to safety guidelines and regulations for adults. It is important to note that there are specific safety guidelines for products intended for infant (defined as children under the age of 3 years old) use.

For infants and young children, we recommend consumers to only use products that are specifically formulated for this age group. Such products would indicate that they are suitable for young children on their packaging.

Our products may be updated from time to time and may differ regionally very slightly. Product quality and efficacy are not affected. Please refer to the packaging of your product for the most up-to-date product information.

All of our DR's Secret customers will be introduced to a Skin Buddy (an independent sales rep and real user) who will help to assess your skin and customise your routine. She will be able to guide you on how to use the products and help you along to achieve your desired results.

For regions with skin quiz:
We recommend that you start by completing a skin quiz on our website https://www.drs-secret.com/skin-quiz. You will receive a recommended routine at the end of the quiz and be assigned to a Skin Buddy (an independent sales rep and real user) who can further help to customise your skin care routine and guide you on how to use the products.

For Other regions:
We recommend that you start with our Starter Kits and work towards a full routine from there. If you would like a more customised solution, you may contact our (regional office contact details) to be introduced to a Skin Buddy (an independent sales rep and real user) who can further help to assess your skin and guide you on how to use the products.

There is a unique authenticity QR code on the box packaging on each DR's Secret product. Scanning the QR code will lead you to a verification page which validates the authenticity of your product.

Yes, both DR's Secret and DRs Seager are registered trademarks of Best World since 2001 and 2002 respectively. DRs Seager was the brand name used in Malaysia and Thailand, and have now been updated to DR's Secret. There might still be a handful of DRs Seager labelled products available in these regions during this transition phase. We would like to assure you that product efficacy remains the same.

Yes, DR’s Secret paper box packaging and glass bottles (including disassembled glass pipette) can be recycled. However, this is subjected to your local recycling programme as regional recycling programmes may vary. Most of our plastic packaging components are composite packaging or multi-material based, thus do check with your local authorities for their recycling guidelines and accepted materials. Disassembly of packaging may be required before recycling. Please also be reminded to clean the packaging thoroughly before they are recycled.

In skin care, there are a variety of acids that can be used as beneficial ingredients. Our products contain acids such as Ascorbic Acid, Kojic Acid, Hyaluronic Acid, Salicylic and some fatty acids. Some botanical ingredients used in our formula may naturally contain acids such as AHA.

In cosmetic labelling, the term "alcohol" used by itself, refers to Ethanol. However, in organic chemistry, "alcohols" are a large and diverse family of organic compounds that contain the alcohol functional group (-OH). Different types of alcohols with different names are widely used in cosmetic products, in which they function as solvents, humectants, emollients, emulsifiers etc. Thus, it is noteworthy that cosmetic products, including those labelled "alcohol-free" (i.e. ethanol free) may contain other alcohols.

In referring to Ethanol, Spot Serum 8 contains Ethanol, which is listed as its INCI name "Alcohol" on the label. It is used to keep the formula lightweight and effective for acne treatment.

Yes, Skinlight T3 is formulated with fruit and botanical extracts, which inherently contain AHA and BHA. Spot Serum 8 contains Salicylic Acid which is also a form of BHA.

Yes, below are a list of DR's Secret products that contain animal-derived ingredients. Please note that our products do not contain ingredients derived from porcine. Any animal-sourced ingredients are extracted from egg white and fish.

• Pure Mask
  Hydrolyzed Collagen from fish
• Eye Cream
  Hydrolyzed Collagen from fish
• Refining Serum 9
  Hydrolyzed Albumen from egg white

We are very sorry that the product you received has not met our usual quality standards. Please feedback this to the Skin Buddy/distributor that you had purchased the product from and he/she will be able to assist you.

If you had purchased the product directly from our regional store, you may contact them for assistance.

We do not carry samples sizes at the moment. However we can introduce you to a Skin Buddy and you may arrange for a meetup try out the products in person before deciding to purchase.

DR’s Secret does not use animals for product testing, except when mandated by the law and regulatory agencies. In accordance with regulations of individual regions, some of our products and ingredients must go through animal testing to demonstrate product safety.

DR's Secret was founded in Singapore in 2000. Our products are manufactured in various regions, please refer to your product label or our website for more information.

Our products mostly use food ingredients. Hence, taking them with drugs is less likely to cause any adverse effects. However, the efficacy of certain health supplements may be compromised when taken with certain drugs. We recommend that health supplements be consumed at least 2 hours apart from medication to allow our body to absorb both well. We strongly encourage all users who are on medication to consult their health care provider before taking any health supplements. If you encounter any adverse reactions, please stop consuming the products immediately and consult your health care provider.

We do not encourage users to increase or decrease their dosages too drastically from the recommended intake. We recommend that you seek the advice from your health care provider before making any changes in the dosages.

Depending on your health condition, product effects may vary with individuals. Generally, users with minor to major discomforts may feel improvements within days or weeks after taking health supplements. For healthy individuals, the differences may not be as obviously felt though your body does benefit from the health supplements. While product effects may be felt on a varying degree, taking health supplements can help to replenish your body with vital nutrients that are needed for maintaining or improving overall health.

Avance health supplements should not cause any side effects. Our supplements do not contain any controlled drugs and each batch of products goes through stringent quality control inspection and safety testing. However, should you experience any allergic or adverse reactions, please stop consuming the products immediately and consult your health care provider. Always read the product label carefully before taking any supplements.

We encourage pregnant women to take PhosChol 565 to replenish nourishment required during pregnancy and support healthy development of the foetus. As each pregnancy condition is unique, we recommend pregnant women to consult their gynaecologist or health care provider before consuming any health supplements.

As there are different types and definitions of vegetarian diets and there may be various reasons for individuals practicing a vegetarian diet, the general term “vegetarian” is used to describe products/foods that are suitable for any one type of vegetarian diets. Please read the ingredient list presented on the labels before consuming.

Our vegetarian-friendly products are:

• GLO Caps
• Vitamin C (This product contains lactose)

Product formula may differ slightly regionally, please refer to your product packaging for the most up-to-date product information.